FAQs

What equipment and materials do you need for remote online proctored (OLP) exams?

https://kryterion.force.com/support/s/article/Online-Testing-Requirements-What-You-Need-to-Know?language=en_USA computer where you have full administrator rights to install/uninstall programs and enable/disable firewall settingsIntegrated or external webcam (phone cameras are not allowed)Integrated or extra Standard English keyboardGovernment-issued photo IDPlease visit https://kryterion.force.com/support/s/article/Online-Testing-Requirements?language=en_US for a detailed list of system requirements

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Cancellation Policy

At times, examinees may have things come up in their lives and the exam that they register for may not work after all. OLP exams, cancellations/rescheduling can be made up to 24 hours before the scheduled start of the exam. Exam voucher refunds will not be issued after the end of the...

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What happens if I fail the exam?

If you do not achieve the passing mark of 70% or more, you will receive a failure notification. For a fee of $200, you may rewrite the exam once within the next 14 days. The rewrite exam must be purchased online using the link in the failure notification. It will be...

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